سياسة الاستبدال والاسترجاع

Return and Exchange Policy The process of sale and your purchase and use of products available in Fustan and Wajd store are subject to the terms and conditions of use and service. The store may choose to accept, reject, or cancel your order in some cases, for example, if the product you wish to purchase is unavailable, if the product was priced incorrectly, or if the order was found to be fraudulent. The website will refund what you paid for orders that are not accepted or are canceled. All content on the site, including writings, designs, drawings, logos, icons, images, interfaces, symbols, programs, and trademarks, are the exclusive property of Fustan and Wajd store and are protected by copyright laws. Return and Exchange Policy for Goods: * All products are to be returned within no more than 2 days from the date of receipt. * The customer bears the shipping costs for returns if payment was made via Mada or Visa, which is 30 SAR. Also, the delivery fees paid are non-refundable (Samsa 30 SAR, Jeddah courier 40 SAR, Mecca courier 50 SAR). * The customer bears the shipping costs for returns if payment was made via Tabi or Tamara, which is 35 SAR. Also, the delivery fees paid are non-refundable (Samsa 30 SAR, Jeddah courier 40 SAR, Mecca courier 50 SAR). * The refunded amounts will be deducted from any shipping fees or other bank transfer fees, as these are the customer's responsibility and are non-refundable. * For international returns, the customer bears the full shipping costs. Also, the delivery fees paid are non-refundable. * The due amount will be refunded within 3 to 7 days after receiving and inspecting the product. * Orders cannot be canceled once shipped. * Delivery fees are non-refundable if canceled after shipping. * The cost of return shipping and delivery for an alternative order is 50 SAR. * In case of a defect or manufacturing error in the product, it will be returned after reporting it. Cases where products are not eligible for return: * When the return request is made after the specified time, which is two days from the date of receipt for products. * When the product has been used, damaged, or is not in the same condition as when received, or if the security sticker has been removed. * Consumed products that have been used. * Products that are on discount. * Products that have been tampered with or had their serial numbers removed. * Products without price tags, labels, original packaging, or missing any accessories. How can I recover my money if I receive an item that is not in the correct shape or is damaged? When you receive the item in a damaged state or different from what was selected on the website, you can return the item to us in the same condition you received it, with its original packaging, within two days from the date of receipt. Once we receive the item, we will inspect it, and if a defect or damage is found, we will immediately start the process of refunding your money, whether it is the amount paid for the product or the shipping and delivery fees.